Revolutionize your Workflow
Our Agentic AI Solution is a powerful tool designed to assist both your team and your customers in efficiently searching and retrieving information from your data. This assistant can save your team and customers hours of tedious searching or the need for support calls.
Enterprises often manage vast amounts of technical documentation, reports, contacts, etc., which can make information searches a real nightmare. Instead of letting this slow down your workflow, our solution helps you leverage your data to increase productivity and speed up repetitive tasks.
The solution covers two distinct parts: Team Copilot and Customer Assistants.
Team Copilot
The Team Copilot helps employees quickly locate the information they need, boosting productivity by reducing the time spent searching for resources or insights. Whether it’s pulling data from reports, documentation, or internal databases, the Team Copilot delivers precise and relevant sourced results. Your data is partitioned based on user roles and responsibilities, ensuring that sensitive or confidential information remains secure and accessible only to those with appropriate permissions. It empowers employees with a system that knows everything about your enterprise, saving hours of tedious searches through technical sheets, reports, archives, contacts, and more.
Customer Assistant
More than a chatbot, our Customer Assistant instantly provides helpful advice by searching through relevant data, allowing customers to find answers to their inquiries without needing direct support. When relevant information is available, it deliver precise answers along with links to the sources. If no suitable information is found, it suggests other refined search queries or directs the customer to the appropriate enterprise contact who can best assist them.
Let’s say your company sells automobile spare parts:
- A member of your team wants to check the technical documentation for the
Brake Pad Thermal II Aramid 3878. Instead of navigating through obscure subfolders, they can instantly retrieve all relevant documents by asking our Team Copilot for the information they need:What is the external diameter of the brake pad thermal II aramid 3878?. They can then refine their query or ask follow-up questions about the results. - A customer on your website wants to check the documentation for
Exhaust 102 DPF Catalystbefore making a purchase but cannot find the right page. Rather than asking for support or giving up, they can instantly locate it by asking the Customer Assistant something like,Give me information on Exhaust 102 DPF Catalyst. They will then have the option to refine their query or ask further questions based on the results.
State-of-the-art technologies
When it comes to searching private data, Retrieval Augmented Generation (RAG) has become one of the best choices. RAG is a technique developed from a subfield of AI research called Information Retrieval and leverages the power of Large Language Models (LLMs) to enable seamless interaction with information searches.
- Unstructured Data processing
- Hybrid Search
- Reranking
The other key element of our solution is based on agentic AI and multi-agent workflow management that can be customized to suit specific use cases. Agentic AI refers to artificial intelligence systems that are capable of autonomous action and decision-making. These AI agents can pursue goals independently, without constant direct human intervention.
- Customizable workflows
- Routing and orchestration
- Advanced control of the AI agents